Delivery Information

DELIVERY UPDATE - CORONAVIRUS

It's business as usual.

Like all businesses we are impacted by the current measures. As a caring and considerate employer we are working shift patterns to accommodate our staff needs to care for family and provide child cover. During this time deliveries may be delayed by a day.

Prestige Drinks offers various delivery methods at the checkout and aims to do everything possible to ensure orders are dispatched as quickly as possible to meet our customer needs.

Working days are referred to as Monday to Friday. Saturday, Sunday and UK Bank Holidays are not classed as working days. Our cut off times for orders is 13:30 (UK time zone)

Receiving your Parcel

Service and security of your purchase is of paramount importance to us, which is why we use the best available packaging, delivered in unmarked packages.

• All parcels must be signed for. If convenient we can deliver to workplace addresses.
• We are unable to deliver to BFPO's. military bases or PO Boxes
• Please note that the courier may ask for proof of age upon delivery; if this is unavailable at the time they may return to a collection centre or post office for your collection.
• Should you request that the courier leaves the parcel in a safe place or with a neighbour then you accept receipt and no claims for damage or loss can be made

The courier will attempt delivery, if unable to gain a signature they will leave a notification card and details of how to get in touch and rearrange the delivery. They will hold the parcel for a short period of time, if there is no contact from the delivery address the courier may return the parcel to us. Any return costs we incur must be settled before redispatch or will be deducted from any refund amounts. Personalised products cannot be refunded.

Priority & Faster Delivery Services

Want your parcel in a hurry? Our priority engraving and next day delivery services are available at a small additional cost

Engraved Bottles - Add Priority Engraving at the checkout before 1:30pm for same day dispatch. Receive your engraved item in as few as 2 working days! (UK)

Non engraved bottles - Order before 1.30pm For next day delivery and select UKMail as your shipping option.

Timescales and delivery days are Monday to Friday only, excluding public holidays. Deliver to neighbour or leave in a safe place are options which are available with some of our couriers*

All engraved bottles within the order must have priority added for your order to be completed within the priority timescales. Your choice of courier may effect the expected delivery date.

UK DELIVERY INFORMATION - Non Personalised Products

	Total Basket Value
Delivery Options	£0 - £79.99	£80.00+	Estimated Delivery Time
Tracked 24	£7.95	£3.95	1-2 working days
Tracked 48	£4.95	FREE	2-4 working days

UK DELIVERY INFORMATION - Personalised Products

	Total Basket Value
Delivery Options	All Values		Estimated Delivery Time
Tracked 24	£3.95		5 working days
Tracked 48	FREE		7 working days

UK DELIVERY INFORMATION - Priority Personalised Products

	Total Basket Value
Delivery Options	All Values		Estimated Delivery Time
Tracked 24	£3.95 + Priority Engraving Fee		1-2 working days
Tracked 48	Priority Engraving Fee ONLY		2-4 working days
The priority fee is an additional £5.00 charge that can be applied to basket(Only for personalised products). The £5.00 charge will be applied to all personalised product in the basket.

INTERNATIONAL DELIVERY

Deliveries to the United States of America (Due to charges from US customs this service is temporarily suspended)

Please note that deliveries to the U.S may require Customs to contact the recipient to request proof of identity and to process import duty fees. This may include requesting social security details. Delays in this process can incur further handling and storage charges.

Please only use the recipients official details on the shipping address as customs may not release goods without matching proof of identification.

INTERNATIONAL DELIVERY INFORMATION				TIMESCALE
Delivery Location	Courier	Service	Price	Standard Bottles	Engraved Bottles
Euro Zone 1 Ireland, Belguim, Holland, Luxemburg	TNT	Tracked & Notifications	£13.95	2 Days	5 Days
Euro Zone 2 France, Germany, Monaco	TNT	Tracked & Notifications	£15.95	2-3 Days	5-6 Days
Euro Zone 3 Andorra, Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden	TNT	Tracked & Notifications	£17.95	2-3 Days	5-6 Days
Euro Zone 4 Bulgaria, Czech, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia	TNT	Tracked & Notifications	£19.95	3-5 Days	7-9 Days
Euro Zone 5 Rest of Europe incl Iceland.	TNT	Tracked & Notifications	£21.49	4-6 Days	8-10 Days
USA* Excludes Alabama, Alaska, Arkansas,Lowa, Kentucky, Massachusetts, Mississippi, New Hampshire, North Dekota, Pennsylvania, Utah	TNT	Tracked & Notifications	£23.95	3-5 Days	7-9 Days
Rest of World Zone 1 China, Hong Kong, Japan, Thailand	TNT	Tracked & Notifications	£34.95	4-5 Days	8-9 Days
Rest of World Zone 2 Australia, New Zealand, South Africa	TNT	Tracked & Notifications	£57.95	5-6 Days	9-10 Days
WE ARE UNABLE TO DELIVER TO CANADA, MEXICO, RUSSIA COSTS ARE BASED ON TOTAL BASKET VALUE
DELIVERIES OUTSIDE THE EU MIGHT BE LIABLE TO LOCAL CUSTOMS AND IMPORT - TAXES WHICH WILL BE THE LIABILITY OF THE RECIPIENT